We are delighted to have you enroll in our courses. At DataNPie Solutions and Training, our mission is to ensure that your learning journey is smooth and fulfilling, whether you engage with our online or in-person training programs.
Below, you will find the detailed terms and conditions of our Refund Policy. By purchasing a course on our platform, you agree to our Privacy Policy, Terms of Use, and the following guidelines:
Refunds and Cancellations: Online Classroom Learning
- Rescheduling or Cancellation by Us:
- We reserve the right to reschedule or cancel any session due to unforeseen circumstances such as instructor unavailability, natural disasters (e.g., floods, earthquakes), political disruptions, pandemics (e.g., COVID-19), or other events beyond our control.
- Cancellation is allowed before taking the course.
- Eligibility for Refunds:
- Refunds are not available if you have attended more than one session of the online classroom training or accessed/downloaded course materials from the learning portal.
- Discounted courses are non-refundable.
- Courses conducted in collaboration with academic institutions are non-refundable.
- Payments made for degree programs are final and not eligible for refunds.
- No refunds will be issued if you fail to attend your scheduled training sessions.
- Taxes paid as part of the course fee are non-refundable.
- Batch Deferral / Rescheduling:
- Learners may request a batch deferral or rescheduling by emailing hello@datanpie.com. One deferral is permitted at no extra cost, provided the request is made in a timely manner.
- Requests are only accepted if less than 10% of the program has been completed.
- A second deferral request will incur a fee of 10% of the total course fee, plus applicable taxes.
- Refund Processing Timeline:
- Refund requests will be reviewed and credited within 30 working days of submission and approval to your original payment method.
Refunds and Cancellations: Self-Paced Learning
- Non-Refundable Policy:
- Self-paced courses are not eligible for refunds under any circumstances.
- If course materials are shared with others, accessed by multiple users, or used for unauthorized duplication or distribution, access will be immediately revoked without a refund. Such accounts will also be permanently blocked.
Dispute Resolution
In the event of disputes, disagreements, or queries related to this policy, the matter will be referred to a sole Arbitrator appointed by us. The Arbitrator’s decision will be final and binding. Arbitration proceedings will take place in Chennai, Tamil Nadu, India and any disputes will fall under the jurisdiction of the courts in Chennai, Tamil Nadu, India.
Thank you for your cooperation and for adhering to our policies. This ensures a better learning experience for all participants.
If you have any further questions regarding our refund policy, please do not hesitate to contact us.